Luminous Needs Reviews

Luminousneeds.com offers a variety of products, including the Luminous Mask Lite and the Luminous Mask V2. The Luminous Mask Lite is priced at $69.99. It is easy to use, breathable, comfortable to wear, rechargeable, and has a long battery life. It is suitable for multiple purposes and seasons. There are bundle options available where customers can save up to 30% when purchasing multiple units. The Luminous Mask V2 is another product offered on the site. Prices for this product were found to be $160.00, $74.99, $15.00, and $19.00. It is unclear what these different prices represent, but they could be related to different versions or bundle options of the product. It is recommended to visit the website for the most accurate and up-to-date information.

Luminous Needs LLC has a 30-day money back guarantee for all LED products. To be eligible for a return, the company must be contacted within 30-days of receipt. The customer is responsible for return shipping fees, which are non-refundable. The returned items must be in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required. If these conditions are not met, a restocking fee (15% or greater) may be charged or the return request may be rejected. Returns must be sent to a specific address in Roanoke, Texas, USA. It's recommended to use a traceable shipping method. If the item is returned without the ability to track the delivery and the company doesn't receive the item, the order will not be refunded. The order number should be written on the box and on a note inside the box to avoid delays in the refund process.

As for the shipping policy, the company offers worldwide delivery and shipping. The estimated time of arrival (ETA) varies by region, ranging from 4 to 15 business days. The courier service used also varies by region. The company uses USPS for the USA, Canada Post & Uniuni for Canada, Royal Mail & Hermes for the UK, DHL & 4PX for Europe, AUS Post for Australia and New Zealand, and SG Post & 4PX for Asia. For the rest of the world, 4PX is used. The company advises keeping in mind the difference between weekdays and business days. The company has made it possible to track orders.

Exchanges are accepted for defective products and for orders that haven't been shipped yet. If a luminous product is defective, the customer can email the company immediately for a new replacement. If the order has been shipped (indicated by a shipping confirmation email with a tracking number), it cannot be exchanged. If an exchange is still desired, the customer will be responsible for shipping fees and the price difference related to the exchange.

The company only accepts cancellations for orders that haven't been shipped yet. If the order has been shipped (indicated by a shipping confirmation email with a tracking number), it cannot be canceled.

Please note that all the information provided is based on the policies in place at the time of the search and may be subject to change. For the most accurate and up-to-date information, it's recommended to visit the official website of Luminous Needs LLC.